I’ve been with T-Mobile since the company was VoiceStream. Granted, I did have a slight 1 year gap, I’ve loyal ever since. The reward for that? Nothing.
Why does T-Mobile not give a crap about long time, loyal customers? Why do only new customers get iPhone deals? Why do I have to add a new line to get a deal? I don’t need/want to change my number or add an additional line that I’m not going to use just to get a “deal” on a phone. It actually ends up NOT being a deal at all if you factor in the cost of the unnecessary line.
A few weeks ago, I was duped into adding two lines, then told I could cancel the lines after 90 lines with no penalties. I was incorrectly told that I’d get the phones for super cheap with trade-in, only to find out that I was given incorrect info.
So, I’m back to square one: no deals for people like me who have been around forever. What’s the point of being loyal when I can just move over to ATT for basically the same as what I’m paying now?
Does management actually care? Seems like they could give a s4!t and would rather lose a loyal customer than give them the same deal as new customers.
I’m super frustrated ...
Best answer by dee1View original