Question

No SMS Message Received for "Link your phone number to your My T-Mobile account"


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Hi,

I’m trying to get two SIM cards for T-Mobile Prepaid.  I want to switch from Google Fi.  During the process of trying to complete the order, and getting my account updated, I was presented with a screen with the following: “Link your phone number to your My T-Mobile account”.  I have entered my number multiple times and have never received a message and I cannot advance beyond this step.  I don’t receive any errors either.  A call to T-Mobile technical support was unsuccessful in fixing this glitch either. I even called Google to ask about not receiving automated messages for verification but they were unable to resolve the issue.  What can I do to fix this?

Thanks!


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