Not receiving bill payment notifications via email

  • 30 May 2023
  • 2 replies


I have bill payment notification set up for email but I’m not receiving any email from TMobile.  No spam either.  BUT I have also opted out of all marketing emails.  Are the two related? Must I opt-in for marketing emails in order to get bill payment notifications via email?

2 replies

I just noticed I have this same issue.  I haven’t received any bill payment emails since December of last year.

Userlevel 7
Badge +15

Usually bill payment notifications are sent to the PAH's line via text.