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Not receiving text verifications/website verification codes?

R

Hi all,

Been having this problem for a while and I feel like I've tried everything on my end-- my phone just won't receive verification codes from a number of websites I have accounts with, and I've checked my content blocking settings (which are off) numerous times. Some texts are received, but many are not. What can I do to fix this? Is there a way I can whitelist certain websites to ensure I receive their communications?

Thanks!

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Best answer by tmo_mike_c 16 April 2019, 16:43

Thanks for that info. Have you already checked our Manage privacy & notifications​ page to make sure these message aren't being blocked? If so, you'll want to Community-2153 and have our Care folks make sure your internal account isn't keeping these messages from coming through.

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12 replies

tmo_mike_c
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Ah shucks that's no good, but we wanna help. What kind of phone are you using? Are you traveling internationally, or on the T-Mobile network? Also, have you ever gotten these messages before, or has it never worked?

tmo_mike_c
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Userlevel 6
Badge +14

Hey! Just checking to see if you still need help. Please reply and let us know. Thanks.

M

Yes

tmo_mike_c
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Userlevel 6
Badge +14

Okay, we really wanna help. What phone are you using? Are you on T-Mobile's network or roaming on an international tower? I'm also curious if this has ever worked for you?

M

Have s9+, use to get them but from certain numbers and yes using tmobile

service

tmo_mike_c
Rank
Userlevel 6
Badge +14

Thanks for that info. Have you already checked our Manage privacy & notifications​ page to make sure these message aren't being blocked? If so, you'll want to Community-2153 and have our Care folks make sure your internal account isn't keeping these messages from coming through.

E

My family is having the same issue, I have checked my privacy settings and blocked setting and I have everything off and still not recieving messages.

Were they able to fix this issue?

M

I am having the same issue. I consistently never receive text messages from about half of the accounts I am sent verifications from. Others deliver fine. It’s really frustrating. What causes this?

When I click on that “Manage privacy and notifications” link that tmo_mike_c posted above it just sends me back to this page.

L

Same problem with almost any SMS verification almost 2 years

we open google voice account and we geting the sms verification to them

sweetpeach
Rank
Userlevel 5
Badge +9

This can happen also if short codes are blocked on your account because the phone number the business is sending the verification code from is usually a short code (or shortened phone number). Contact Tmobile and make sure short codes are enabled on your account.

M

I also do not receive verification  code via sms from FedEx and so many other companies. I'm actually frustrated with this T-mobile number and considering switching to another network. I get scared each time I'm registering for a service and the only option is sms code. For email verification, my Yahoo mail works perfectly fine, never had a single issue with email verification. Why can't T-mobile improve their service. This is very repulsive and disgusting quite frankly.

K

I’m also having this issue. All of my settings are on unblocked, but I still cannot receive verification codes for most websites, which is very frustrating.

 

I’m using an iPhone 12 and I tried tapping the link provided, I’m sent back to this page. 

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