I called T-mo support Friday afternoon to inquire about and then initiate porting my long standing Verizon landline over to my T-mo cellphone. Was assured my info was complete, and it would complete in 2-24 hours max. I called back friday night to check in, and was reassured that all was in order, but 25 hours later there's been no progress., and no message from T-mo on status.
I called back in, and after a brief review... was escalated to another rep/team that had no details on my open request, who took my details again. The rep found my request in the system and said it wouldn't be addressed until mid-day Monday. Despite my queries, I wasn't able to get a straight answer on the reason for delay and am starting to worry this might go awry.
I unexpectedly have a lot going on right now, so this delay is causing a number of personal communication problems. If there's some kind of discrepancy i can help resolve... I'd like to do it now, rather than wait for Monday to see no change, and have to call in again.
I greatly appreciate the friendliness of T-mo reps, but it seems many are not sufficiently informed or empowered to help on technical items (which are really the only thing i need to call in about once every few years).
Best answer by magenta5890006View original