We just upgraded our 4 iPhones with the On Us with Apple AirPods promotion with rebates. We are already regretting it.
First the promotion credits to your account are spread over 30 months. That’s 30 months that you are now locked into T-Mobile.
Second the promotion / rebate site DOES NOT WORK. When I contacted T-Mobile they sounded surprised that I was having an issue. Search the forums and you will see that this has been an issue for a lot of customers.
This is a bait and switch tactic. I regret upgrading with T-Mobile. We should have just moved to Verizon.
Since T-Mobile customer service monitors this forum, I want the rebates for the AirPods and iPhone trade ins taken care of immediately or I will report this to the BBB. This is clearly a known issue that T-Mobile has failed to address.