On Us with AirPods promotion & rebates

I am having the exact same issue.

tmobile.com/rebates 

The promo code is: 2021appleairpods

It was a black friday promotion, get free air pods or pay the difference for airpod pro.  I called about why I have a device installment on my bill for Airpod pro.  I paid the difference the day of the purchase, since i did not get regular airpods. Nobody mentioned the fact that I needed a rebate to not have to pay for the amount that was left.  This was not sent in a text or email.  So I called T-mobile today and she gave me the information on the promo rebate and I submitted it.  After I submitted the rebate- the dates to submit were from 11/19/2021 to 12/27/2021.  The rebate was received at T-Mobile onn 1/1/2022.  Not sure if the promotion dates are for the dates of purchase or dates of submission.  Not very clear on website for the rebate.  Many other issues with t-mobile today, on a 2 hour call and waiting for a subpervisor to call me back.  

Thanks Cfowler88 that code worked perfectly.  Now I’m waiting for my virtual credit card.  The status on the promotion web site reads:

Tracking ID: NCLR-7439-5755
Submission Date: 12/23/2021

Reward Information

Reward Type: Virtual Prepaid Card
Status: Received

This leads me to believe I’ve received the Virtual card but I have not found it in e-mail or text.  Can someone tell me if this is still pending or if the Prepaid card is out there in the ether? Thanks,

I don’t mind getting a rebate with these virtual debit cards.  They work to pay most bills or by something from whoever you shop with online. 

Thanks

I too am confused at my bill from Tmobile now due to promotions and getting 1Phone 13’s on them.  My daughter and I both got “FREE” iPhone 13 pro’s back in September (paid the difference - sent in old phones) now our bill shows that we are making payments of ~ 30/month for these “Free” phones.  

We went to get the 3rd iPhone 13 pro on 12/27/21 and were to receive free AirPods ( we paid for them that day to get rebate after phone came in (it was on backorder).  Now we are paying for a 3rd iPhone 13 pro on bill and no code of Airpods and no free phones according to bill.  We spent hours at Tmobile _ the employees try to help but they have sheets and sheets of promos and can't keep track of them.  It is a Cluster.  

Please advise what to do - ripped off and Bill is out of control! 

I am having the same issue…says received but haven’t received any refund or virtual prepaid card. I tried chatting with a T-Mobile representative but they were unable to help me. Did you ever find out where the “virtual rebate card” is

I received my virtual card. It was a battle though. I ended up giving them a horrible review on the survey after the call…attached all of the screenshots I had for my submission. They called me and let me speak to someone from the promotions department who FINALLY saw my submission. Hang in there and call!

The received just means they received your submission. You should get a text with a link to get your VISA card. It’ll say this

“T-Mobile: Congrats! Your Virtual Prepaid Mastercard for the 2021 Apple P1 promo is ready. Redeem here:…”

We also fell for the promotion of getting the iPhone 13 and the AirPods for free. We saw charges on our bill for the AirPods . When I called T-Mobile, I was told that here is only one free AirPods per account and we would pay for the others. At no time was that mentioned when we ordered the phone. We ended up sending 2 sets of AirPods back to T-Mobile.  This is a definite bait and switch tactic

I switched to tmobile and got the airpods - I”m being charged for them every month - NO CREDIT yet. 

T-Mobile was not being transparent on their 2021 Airpods P1 promotion Black Friday deal. I also fell for this promotion even AFTER I chatted with T-Mobile to obtain clarification and they assured me everything was fine. I upgraded (3) phones to 13 Pro however, only 1 phone was approved for the P1 promotion. The other 2 was denied since you can only redeem (1) offer per account, not per line. 

T-Mobile never mentioned this when I discussed with them prior to purchasing and this was not in the fine print or disclaimer. They would not allow me to return the Airpods even though they are still sealed. Instead, they only provided (1) additional credit of $130. So I am out of $130. 

We will be switching to Verizon after our contract is over as we do not want to be affiliated with a company that doesn’t want to own up to their marketing mistakes. 

I switched from Sprint to T-Mobile and added my wife and mother-in-law to my account. We traded in three old phones for three new ones and were told we qualified for a promotion of $130 off each set of three Airpods. When the bill came they were not discounted like they should have been. I called and spoke with Deborah who figured it out and sent me a link to the promotion redemption page with the code. Neither worked.  I called back a second time, spoke with Aljay who put me on hold to speak with his boss and informed me that his boss was going to terminate the payment plan for all three sets of headphones and I would receive a credit for what I have already paid. Airpods still on my bill. I called a third time the guy I talked to seemed to have problems grasping what was wrong. After we had been talking for a while he even asked out of the blue me if I was calling because I wanted to add another line. In the end I was left with, "So sorry, someone told you something that they shouldn't have" and "at least you have only ten more payments and then the headphones will be paid off and your bill will go down by fifty dollars." That would be me paying $150 for headphones I never would have purchased had they not been for such a great price to begin with.  

To further illustrate how little they care about their customers, I was given a survey. First question was would you refer T-Mobile to friends and family. I gave it a 4. Next the survey wanted to know why I ranked it this, I responded we had taken part of the promotion for three sets of Airpods and T-Mobile was not holding up their end of the bargain. Then no more questions.

D’oh! Maybe I should have been more subtle. 

I used to like T-Mobile, but this ruins it for me.