I would like to know, once and for all...why the online bill payment system NEVER WORKS consistently. It is always on and off and TODAY it's OFF again! It's such a pain. Keep getting 'unknown error' message when I try to make a payment. And before anyone asks - the issue is on T Mobile's side and has zero to do with my browser as I've already cleared cookies and tried several browsers.
Seriously, If I wanted to call I'd be doing that every month. When is this going to be fixed? I'm sure Tmobile knows about it. But when I do have to call the agents act like it's the first time they've heard of it (I know it isn't).
Can we just get this fixed? How hard can it be?
Best answer by tmo_amandaView original