Did you keep a balance on the phone?

I'm pretty sure I did. I've always maintained a balance on my phone. I think TMobile bis randomly disconnecting members from this program because they want it to go away.

And get this, I couldn't find my account information when I logged in two weeks ago.

So I think they revamped their system and removed me, and hundreds of bothers, from this program.

Possibly incentive for subscribing to their 15/mo plan.

They just forced me off my decade old loyalty discount program, so I know I’m not going to be loyal anymore. What can you do, it’s just Sprint now I guess.

Don't go with Sprint. They are officially owned by T-Mobile!!!

I'm going with Mint. They have better rates and give you more bang for your buck!

T-Mobile no longer cares about their loyal customer base, they are solely focused on new customers. As a loyal customer since 2008, the only incentives I am offered are if I purchase a new device and/or open a line of service. These are the incentives they pitched to me because I am “loyal member of the Magenta family”. Sad part is someone who joined a month ago can take advantage of the same offers as someone with 10+ years of service. So where is the loyalty? Just sad.

T-mobile care Chits about the customers. They only care about your money, it time to move on! PERIOD!

Is that why I can not make a credit card payment on my gold legacy account?  I always pay $100 a year to stay in the plan… have been with the plan for going on 20 years. For over a week I can not make a payment… no one in CS can help me. I have been on the phone for Hours and hours trying to get someone to help me make a payment.  So FRUSTRATING.