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Outgoing caller id display

  • 26 January 2019
  • 4 replies
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Good morning help. I just had a quick question. Is the name that is displayed in the nickname setting (under profile, line settings) on the name that is also displayed on outgoing calls for caller id purposes?

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Best answer by syaoran 28 January 2019, 12:43

No.  The Caller ID for outgoing calls is usually whatever the account holders name is.  You can call in to Customer Care and have individual lines changed to another name, which can take a couple of days for the changes to take effect. 

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No.  The Caller ID for outgoing calls is usually whatever the account holders name is.  You can call in to Customer Care and have individual lines changed to another name, which can take a couple of days for the changes to take effect. 

Thanks. I swear at one point I was able to change it on mytmobile.com. Oh well, I'll call. Thank you for the information.

I'm on a family plan. I called in to change my caller id to my name about 6 months ago and instead of changing it to my name it blocked caller id so people I called would get "no caller id." Not great but that was okay, now it has reverted to the account holder's name for all lines on the family plan. I called and spoke to a very nice Indian woman who said that she took care of it but apparently nothing was done. When I call someone they still get the account holder's name. (all lines) This is so bewildering to me since it seems like it would be a common problem with a family plan.

over an hour on the phone with a "specialist" and they still can't get MY name to show up with my number....

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