I am not sure what the current policy is in terms of time, but the forced change of password every so many months is not only annoying but useless. That has been attested to by many customers on these threads, but also by others in the field. (https://arstechnica.com/information-technology/2016/08/frequent-password-changes-are-the-enemy-of-security-ftc-technologist-says/#:~:text=Frequent%20password%20changes%20do%20little,was%20happy%20to%20provide%20it.) I have only had Tmobile a few years but have been forced to chang passwords many times. And then the inevitable “cannot use recently used password” which prompts most people to add a character or number. This is not secure. Add to that the frustration of forgetting the slight change (we have dozens of accounts these days! They can’t all be the same one or two passwords!) and then we are forced to change it YET AGAIN, and possibly repeat this cycle the following month. Have as part of the agreement that if the customer doesn’t change their own password a certain amount of times any hacking of their account is on them. Let us decide when and how often we change it. The uselessness of it seems to indicate that either Tmobile doesn’t know how useless it is, or is only doing it for some sort of legal protection. And the byproduct is customer frustration.
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