A Pay As You Go customer inadvertently lost his previous call info. Can it be retrieved online?
Best answer by gramps28 4 August 2019, 18:04
Hope this can help, Folow the link below after you log-in to your t-mobile accnt and it would give us an option to print details Either data,
message and calls.Many people like to have hard copies of their phone records, whether it's for personal reasons or to have records on file
for business purposes.
Print phone records
When I access my "My T-Mobile" account page, there's no "Usage" link on the menu to click on.
Thats strange, Thank you for informing us w/ this matter, may i know what device are we using when were logging-in to our t-mobile accnt?
I know that these rigorous steps would take so much of your time, We ask for your cooperation so We my know if there is an issue w/ one of the options on Our self help (SSO).in order for us to resolved it right away.
- Clear Cache
- power cycle the phone
- If still insist please Uninstall and re-install the app.
- When using your Android device, you may occasionally run into issues where applications, including the Play Store,
run slowly, freeze, or otherwise stop working. Follow the steps below to troubleshoot these issues so you can get back
to enjoying your device.
Android application & Play Store issues
you may also try to ff the steps here: Fix an installed Android app that isn't working - Android Help
and if its still does not work please get in touch w/ us;
Give us a call
Customer Care & Technical Support available 24/7
Wireless Postpaid TEX Support available 7 a.m -9 p.m. local time
From a T-Mobile phone: 611
From another phone: 1-877-746-0909
Hearing and speech impaired: +1-877-296-1018 (3 a.m. to 10 p.m. PT daily)
While roaming internationally: +1-505-998-3793
hopefully we can narrow down the root cause of it.
If an app on your iPhone, iPad, iPod touch, Apple Watch, or Apple TV stops responding, follow these steps to get help.
Please follow the link for more info and further assistance it includes steps how to resolve related concern.
If an app unexpectedly quits, stops responding, or won’t open - Apple Support
If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support
You might wanna check sir this feaures as well if its activated on your accnt at t-mobile it can hinder Us as well to view these information. If still no positive outcome, I personally urge you to contact us.
If prepaid doesn't have detailed billing then there would be no records , correct?
@gramps28 To Provide the exact info for that We highly recommend to get intouch w/ our prepaid department
for further assistance Customer Care 1-877-778-2106
Self-service options in the automated call system
under Self-service we can have this options.
The automated call system takes payments, provides usage balances, and more. You can speak a short phrase or ask for a rep. Just dial 611 from your T-Mobile phone and you're there!
You can complete the following (and more!) in the automated call system by speaking key words like those listed below:
Recent account events
Change billing format
Change mobile number
Get billing cycle end date
Set up payment arrangement
Copy of my bill
Set up or change AutoPay
Suspend or restore
Hey, @rhjr !
@gramps28 is correct -- with prepaid accounts, detailed billing isn't available so you wouldn't be able to locate the previous call's information online.
Thanks for the assistance.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.