I am wondering if anyone would know an answer to my question. I spoke with 5 different mobile employees over chat and 3 over the phone and received different answers. Seems like they have no idea.
We purchased 2 phones with their BOGO special about a year ago. One device is being paid off every month, the other is receiving monthly bill credits. We are looking into getting new phones directly with Samsung and would love trade ours in.
We want to pay off the phones. So we know that the one that is being paid monthly by us, can be paid off right away and will not affect the “free” device.
We, however, would like to trade in the “free” phone as well and we spoke to mobile about this and received different answers. I understand the phone is locked and still have remaining balance (supposed to be 24 months so until November). BTW, it is weird they say it is locked even though I can put any sim card in it (including one from Europe) and it works just fine. Anyway, we asked about paying that phone off as well.
Some representatives said we can and that the monthly bill credits will be applied towards the monthly bill - every month.
Some, however, said it is not possible and if we pay it off, we lose the promotion benefits.
Has anyone dealt with this before and would know the answer? I am getting frustrated by everyone telling me something else and claiming that's the right information.