I purchased a phone and refills on behalf of a tax-exempt 501c3 non profit in New York State. We should not be charged sales tax. How can I submit necessary forms to be recognized by T Mobile as exempt and not be charged taxes on future purchases?
Best answer by tmo_amanda
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Hey
You'll need to fill out a tax information request form and fax it back to us. Go here Community-2153 to get in touch with either T-Force or Customer Care to have that information sent to you.
-Amanda
Thank you Amanda. That's all well and good but I spoke with a chat rep who seemed to know nothing about this. Can you arrange for the info to be sent to me? It can be emailed to xxxxx@xxx.com
Thank you!
Had to edit your email out of the forums. You can send a completed W-9 to FS.Tax.Support@T-Mobile.com or fax it to 1-813-353-6200. The requests are usually processed within 2-3 business days once they're received.
-Amanda
Splendid thank you so much!
Of course! Let me know how that works out for ya! 😊
-Amanda
+15
Hey there!
Just wanted to stop by to make sure this was handled. Please let us know if this got squared away for you.
Thanks!
Thank you Mike,
I've not received any response until yours. Not sure if our account has
received the tax exempt status yet.
In solidarity,
***edited personal info Mike C***
+15
Hmm. That's odd.
We'd need to look at your account but we don't have that access here. Are you able to run this by our T-Force team? I understand you've gone through chat already but our T-Force team can help a bit further and aid in shining some light on what's going on. If you have access to Twitter or FB, you can use the links in my badge to message them so they can take a peek at what's going on.
On 9/1 I emailed FS.Tax.Support@t-mobile.com as instructed. I'm waiting for a response from them. So I presume that the request is going through its proper channel.
Hi there,
Thanks for filling us in, hope all is well!
- Marissa
Another related question. Can we simply order, submit the paperwork and have the taxes removed later?
I recently tried to do this for our 501 c3 organization and hit this dead end twice when trying to contact the email listed above fs.tax.support@t-mobile.com, which was given to me by a customer service rep. Can you please work with me and connect me to the appropriate personnel? Tax support says to call back customer service which says to email tax support...very frustrating!
you might have a better shot at getting the correct email/fax by contacting TMO through either Facebook or Twitter..contacting them starts you with tier 2 support where calling in lands you with tier 1 support. more than likely the contact info for the Tax support department has changed in the last 5ish years.
thanks i will try that and let you know what I find!
The supporting documents can only be sent via Fax, which is just not terribly convenient for us, but whatever, I can get it done, but just with more hassle. Maybe it’s a security concern that does not allow for email, or sending images via Messenger? I dunno
Tax exemption requests
Fax: 1-813-353-6200, same as above
Attention: Advanced Billing
Most companies allow tax exemption documentation to be sent via email. I don’t understand why T-Mobile a tele-comm company still relies on fax, which is far from secure, to receive documentation, and there is no way to verify the fax was received legible to read.
Had to edit your email out of the forums. You can send a completed W-9 to FS.Tax.Support@T-Mobile.com or fax it to 1-813-353-6200. The requests are usually processed within 2-3 business days once they're received.
-Amanda
When I sent my Oklahoma State Sales Tax Exemption to that FS.Tax.Support@T-Mobile.com, it says “Please be advised this email box is for internal T-Mobile Employees only. If you have been misdirected and have an issue that requires the attention of FS Tax Support we ask that you submit your questions and concerns through the T-Mobile Customer Care department”
When I call customer service, they tell me the only way to get my legally required sales tax exemption is to go to a store and pay a $30 “in-person” fee.
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