I'm not a t-mobile customer, but I need help untangling a peculiar situation. I own a Samsung A5 2017 (SM-A520W) and I've purchased a code to unlock it (it was originally locked to Bell mobility, a Canadian mobile carrier). Long story short, I had not received the unlock code 5 days after ordering (they advised it could take up to 4 days), and they weren't responding to my emails. On day 7, I've filed a claim to PayPal, and they issued a reimbursement. I then receive an email on day 8 from the seller, threatening me to back out of the PayPal claim, or else he would put my phone on the GSMA blacklist. For an unknown reason, this reseller was able to mark my phone as "blocked" using T-Mobile's access to the database.
I contacted support and they first refused to help because I was not a t-mobile customer. I'm from Montreal, Quebec, Canada. Canadian citizens most likely can't have an account. The phone was never locked to T-Mobile. As a matter of fact, the device is not even compatible with the carrier! After insisting and keeping the agent on the line for almost an hour, they agreed to send my request for verification and told me I would be contacted on Friday, which never happened.
I'm a bit at a loss here, and would need someone to provide some guidance on how I can get myself out of this sticky catch 22 (I can't request to remove my device from the blacklist since I'm not a customer, but I can't be a customer in the first place).
Can someone assist? Thanks in advance