Phone unlock

I feel like I am getting the run around from customer service. I called yesterday to have my phone unlocked. One person told me it would take 48 hours, and then changed her mind and said 24 hours. Another person told me it would take 3-5 business days. Today when I called I was told my unlock request was approved by Apple and that an email was sent to me. However, I did not receive an email and it is not in my spam folder. The customer service rep said I would receive an email with unlock instructions in an hour....however, that did not happen. My phone is paid off. At this point, I just want for what I was promised and to be able to use my phone again with my new provider. Can someone please help me and give me a straight up answer at this point?


Best answer by gramps28 9 July 2019, 03:19

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3 replies

Userlevel 7
Badge +14

No problem , if Tmobile said they sent an email then that's the best thing to do.

Awesome! I will try this. Thank you so much!

Userlevel 7
Badge +14

If Apple approved you unlock of your phone then all you need to do is hook up to iTunes and do a

back up and reset and the phone will unlock.

You don't need an unlock code like an Android phone.

How to unlock your iPhone for use with a different carrier - Apple Support