So I received a text message from T-Mobile saying to call customer service and setup a PIN in order to avoid the port out scam. So I called T-Mobile and the rep asked to tell him over the phone what PIN I would like to use. Seriously?! I personally never give out any PIN to anyone over the phone. Period. I should be able to set that PIN in my account online so if there is an issue, T-Mobile can tell me my PIN and ask if it's correct. He said it was the only way to do it now or go to the TMO store and have store clerk to set it up. Again, telling clerk my PIN. Wrong approach, T-Mobile!
Best answer by tmo_marissa
This PIN is intended to be 6 - 15 digits long, and different from a standard PIN you'd use for something like your bank. Setting this up with one of our representatives can protect your line from being ported to another provider without your permission -- submitting any port-out request once the PIN and the Port Validation features are in place on your account will require that this same PIN be verified to complete a port-out. Although we don't have a MyT-Mobile option to add this feature and establish the PIN at this time; if you're active on social media and would feel more comfortable, you may be able to get this set up online with our T-Force team. Through DM on Twitter or using Facebook's Message feature, we have a platform to verify your account and see if there's an option to help that way!
Thanks again for taking the time to post your feedback here. If we hear anything about a self-help option for setting this up, I'll be sure to return to this post and let you know.