Porting Number from Xfinity to T-Mobile = DISASTER

  • 16 April 2019
  • 2 replies

I've had a VOIP phone number with Comcast Xfinity for many years, and I ported the number to T-mobile on 4/11/19. They told me the port would take 24 hours. Unfortunately, it's 4/16/19, and I'm stuck in limbo.

I can make outgoing calls using the T-mobile phone, but incoming calls still ring at Xfinity. Xfinity called me 2 days ago and said I should call T-mobile and have them "grab my phone number." I called T-mobile to relay that message, but no dice.

I have called and spoken with T-mobile customer services every other day, and they always clicks some buttons and pull some switches on their side and say "wait for 2 days," but it's still not fixed.

HELP! Has anyone experience this issue? How do I get out of this limbo?


Best answer by tmo_chris 18 April 2019, 18:50

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Userlevel 4

Hey @jerbydoo 

I am sorry it is taking so long to port your number! We will need to take a closer look at this to see what the hold up is here. If you have a Facebook or Twitter account, please use the links in my signature to message our T-Force team so they can look into this further for you.


I am having the same issue. Where you every able to get it to work.