Solved

Postpaid to Prepaid

  • 11 November 2019
  • 5 replies
  • 742 views

I recently switched my account from postpaid to prepaid. However, now I cannot see the last invoice. How can I make a payment against that?

icon

Best answer by tmo_amanda 13 November 2019, 17:56

Hey there!

I wish we were able to help out more via the forums, but your situation will require you to Community-2153 because there isn't a way to make a payment online for a canceled account. The postpaid account is now the canceled account and the prepaid account is the active account. Let us know if you have any other questions.

View original

5 replies

Userlevel 7
Badge +13

I believe prepaid accounts don't have detailed billing and you just have a due date

to make the payment. My prepaid account on another carrier is this way.

Thanks gramps28.

However, my problem is a bit different. I have an outstanding payment against the last invoice that was issued to me and now I am unable to pay as I can't see details of the invoice

Userlevel 7
Badge +13

Out of curiosity did you have to sign up for a new MyTmobile account?

Also once you transferred to prepaid your post paid account was closed not giving

you access to it like once you port your number to another carrier. Basically you closed your postpaid account

and lost access. It doesn't make sense but that's what probably happened.

You may have to call support or contact them through messenger on Tmobile social media pages.

I wanted to close my postpaid account as I was relocating abroad. However, the customer services rep said that she will change it to prepaid so that whenever I revisit the US I can use the same number by just topping up the balance. And then she made the change after which I lost details of my postpaid account including the last unpaid invoice.

I came to this forum searching for answers but I guess I have to call their support team.

Thanks for your help.

Userlevel 5

Hey there!

I wish we were able to help out more via the forums, but your situation will require you to Community-2153 because there isn't a way to make a payment online for a canceled account. The postpaid account is now the canceled account and the prepaid account is the active account. Let us know if you have any other questions.

Reply