Pre-order trade in mistake

  • 21 October 2021
  • 1 reply


I recently set up two trade in pre-orders for a pixel 6 and a pixel 6 pro. On the pixel 6 preorder I have a trade in for the $599 credit - I accidently put the trade in as a pixel 4, when it will actually be a pixel 4a. Will this cause an issue? I do not see a way to change the device model. 

I figured since the 4a is a newer model it wouldnt affect anything but I also don’t want to be out of luck 

1 reply

Userlevel 2

Honestly you should be contacting customer support to see if they can help you fix the issue. Also you may have to completely cancel the order and then you'll have to reorder it.