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Prepaid number porting issue

  • 8 February 2019
  • 2 replies
  • 54 views

Hello there, I ordered a prepaid sim online and ported my att number while i activated it. I was able to make outgoing calls but not receiving calls. I called the customer support and the call got terminated because of insufficient funds. I am not able to add funds because the system is not picking my number and says my number is not available as an account. I am not able to setup online mytmobile account either. It’s a deadlock, please advise how do I get this resolved.

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Best answer by syaoran 8 February 2019, 13:52

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Userlevel 7
Badge +15

You should be able to call Customer Care using 611 for free.  If that isn't working, take it into a store if the port doesn't resolve itself in a few days. 

Userlevel 4

Just checking in here to see how things are going. Please let us know if you still need help.

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