So I ordered a SIM for my brother from the T-mobile site so he could activate a new unlocked phone and use the $30 plan. I have the $30 plan and did the same thing a few years ago now. The SIM came pre activated and was set to the $3 a day plan and will not let me switch it to the $30 plan since T-mobile activated the SIM already it already had a number assigned and account assigned to the card. I found this out by going to T-mobile.com/activation and typing in all the info and it said the SIM number had already been activated. So I contacted support and was told that an update had been made to the policy and now you must buy the sim card from walmart since there is a special activation code needed in order to get the $30 plan. Can anyone confirm this/have a way to fix this.
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