• 31 August 2018
  • 2 replies

I can not unlock the phone without Internet and your send me an e-mail with missing info on how to unlock the device.

Where is the purk.

Thank you

Yanise Alcime

2 replies

Userlevel 4
Badge +9

Hey there!  This is a community forum, so no one can access the information but we can certainly try to point you in the right direction.  😊

Are you a current or former T-Mobile customer?  What kind of phone is it and was it purchased from T-Mobile?  Purk? Are you referring to PUK, as in is the device telling you that the SIM is locked?

Userlevel 5

Hey, @magenta6004520​!

Just stoppin' by to see if you've had a chance to look over @magentatechie​'s reply. This will help us get you the right answer to what type of unlock code you're needing as well as what the next steps may be.