Refund still pending for an unsuccessful payment

  • 15 April 2021
  • 2 replies


While paying the Tmobile bill, the payment failed and I still haven’t received my refund after more than a week. 

Tried contacting customer service and the wait is too long to get through. 


How long does it take for this kind of refund?

2 replies


Hi, usually it refunds back within a couple days, but can take up to 7-10 business days. I’ve also seen a person’s bank holding up the refund, so you might want to call them. If your bank says there’s no issue on their end, then you might want to call Customer Care by dialing 611.

Userlevel 5
Badge +9

If that is a prepaid account, the policy is to NOT refund the over payment. You’ll have to turn off autopay for a month then turn it back on.