Reimbursement from T-mobile?

  • 26 July 2017
  • 3 replies

So I called about my reimbursement from T-Mobile because I had switched two of my phone from sprint to T-Mobile . The first time I called about a certain number and they told me it was on it's way. Next thing you know I guess they got both numbers confused and I only got reimbursed for one of the phones. Then I call and try to get the second reimbursement, and now they're saying it has passed the 90 days. No one ever told me there was a deadline to get my money back. That's $200 I paid out of my pcoket that I worked hard for to not get sent to collections from sprint, because I switched carriers. I find it ridiculous that when I called they told me to send a letter? By the time it gets to CALIFORNIA to TEXAS it would be way past the 90 Days. I counted the days and its only been about 10 days or so passed the 90 days. So how can I get my money??? I only got reimbursed for one line I need the money for other one.

3 replies

Userlevel 1

Your best bet is a private message to the T Force team on T-Mobile's Facebook page. I'm not sure if even they can get the deadline waived, but if anyone can, they are the one's that will.

Userlevel 6

Ouch, @krys1994​! This is a bummer to read -- $200 is money I work hard for, too.
Did you have the opportunity to follow  @pedro_sanchez​'s advice and reach out to our T-Force team? I'm curious about the mention that we "got both numbers confused" -- if we made a mistake we definitely want to make it right!

- Marissa

Userlevel 5

Happy Friday, @krys1994!

I wanted to swing by to see if you've followed the previous recommendation of contacting T-Force. It sounds like this is an issue we can get cleared up for you. You can reach out to T-Force by clicking the Facebook or Twitter icon in my signature or go here.