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Samsung S10 Invalid Sim

  • 15 July 2019
  • 1 reply
  • 200 views

Dear T-Mobile...

I purchased a Samsung s10 a few months before, and I was using it on T-Mobile.

now I came back to India and when I inserted the Indian SIM Phone says Invalid Sim.

when I searched on Google about this, I came to Know its a Network Lock.

I found an application named as Device Unlock, I opened and Tap on Unlock, Then it not Unlocks.

then I searched online and found a few websites offering an unlock service for this problem.

they asking money for that. but when I bought the phone, the executives said T-Mobile will unlock it if I requested.

So, My Query is how to contact T-Mobile for this unlocking.

or

Should I go for the Unlock service offered by third party websites?

T-Mobile USA Device Unlock App - Official Device Unlock App

Kindly do a reply and help me to fix this as soon as possible.

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Best answer by gramps28 15 July 2019, 22:41

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https://support.t-mobile.com/docs/DOC-1588

You need to meet the requirements in the link above and since you're out of the country I

suggest contacting them through messenger on Facebook or Twitter to ask for an uock code.

If you were a prepaid customer the account still needs to be active.

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