Scam Shield Blocks Legit Numbers

  • 15 January 2022
  • 0 replies


On January 6th, my mom called me and got through just fine. On January 12th, for whatever reason, T-Mobile’s Scan Shield blocked her number. She’s got the same number and carrier that she’s had for years. I clicked the “Allow” button, so even though her number still shows as pink (scam), her calls can now come through.

I need to know three things.

First, in the six days between calls, why did her number move from their “ok” list to their “scam” list? What would have caused this?

Second, how do I remove her number from the scam list?

Three, how do I keep her number off of the T-Mobile scam list?

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