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Service access denied texting error

  • 21 November 2018
  • 15 replies
  • 46723 views
jgellock

Hey everyone -

So Google is trying to verify my account, but when they send me a text, I see an auto response with "Service access denied". The text is from the number 244444. I don't have content blocking as far as I can tell.

Anyone know what might be causing this?

Thanks!

Josh

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Best answer by magentatechie 21 November 2018, 15:37

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15 replies

magentatechie
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Badge +10

You could have a short code block on your voice line.  Sadly, this is not something that you can adjust yourself, you will have to reach out to care to have them check.  You will also want to check your device to make sure you have premium messaging enabled.  On my phone, it's under Settings>Apps and Notifications>Special Access>Premium SMS Access.  This will show a listing of apps that have requested Premium SMS Access- Tap on the app and choose Always Allow.

tmo_chris
Rank
Userlevel 4

Hey @jgellock

Did you get a chance to speak with our over the phone folks about this potential block? Are you on a postpaid or prepaid account?

jgellock 
tmo_chris wrote:
Hey  @jgellock
Did you get a chance to speak with our over the phone folks about this potential block? Are you on a postpaid or prepaid account?

Hi, Chris!

I just got off the phone with them. Apparently, there was a block. It's been removed. Now I have to sit tight and wait for Google to retry.

tmo_chris
Rank
Userlevel 4

Those pesky blocks! Glad it was something simple though 😊 Please do let us know how the next one goes.

M

Hi staffs

I have same problem.

Please instruct me how to solve it.

I'm using Galaxy Note 9

tmo_chris
Rank
Userlevel 4

Hey @magenta8399118 

Looks like the OP had some short code blocking on their account. Have you had a chance to call us to see if it is the same for your account?

M

Hi ChrisIs there any case number before I call 611 ?

Thank you

Have a Great Day !

Kevin

On Mon, Apr 29, 2019 at 9:37 AM, tmo_chris<no-reply@t-mobile.com> wrote:

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Service access denied texting error

reply from tmo_chris in Account & services - View the full discussion

Hey magenta8399118 

Looks like the OP had some short code blocking on their account. Have you had a chance to call us to see if it is the same for your account?

Reply to this message by replying to this email, or go to the message on T-Mobile Support

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tmo_chris
Rank
Userlevel 4

@magenta8399118 - Nope! No case number at all 😊 Just give us a call and we can check it out for you. It could be a very easy fix for ya.

C

Hi Staff I'm having the same problem with my S10+ and S10 I tried using the settings suggestion and I've called in using a rep from the tmobile store they were to

ld there were no blocks on my phone so could someone in the community help me.

tmo_chris
Rank
Userlevel 4

Hey @curryclan 

Out of curiosity, what kind of plan are you on? Do you have a postpaid or prepaid account with us?

M

I believe I am having the same problem. I also believe the led to the deletion of my Instagram account as they were unable to verify my identity. I am currently on hold for some time now but about to give up for today...

F
Rank
Userlevel 7
Badge +16

I believe I am having the same problem. I also believe the led to the deletion of my Instagram account as they were unable to verify my identity. I am currently on hold for some time now but about to give up for today...

 

the verification they send you is sent via short code correct? and you have short code enabled on your account?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
M

It has never been an issue until recently. I know nothing about short code until funding this thread. I tried calling yesterday to correct. It's a bit disturbing losing all my content.

C

Can someone advise me what to do? I’ve talked to 2 different representatives about this same issue and neither one has a clue what to do or how to help. They said they’ve never heard of this issue and are confused. I told them about this help article and they said everything on here is automated and they have no training on it to assist. 

F
Rank
Userlevel 7
Badge +16

contact TMO via either Facebook or Twitter..this starts you with tier 2 support instead of the call in their 1 support agents.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

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