So I talked up T-Mobile so much that my better half called and talked to them. They made such a great offer that we switched 3 lines from Verizon on the spot. A few days later when the new phone and two SIM cards arrived we called to get help porting the numbers and were told the original salesman promised some things we couldn’t have, at a price we couldn’t have. After talking with Amanda for a while she gave us almost as good a deal for just a little more so we went ahead with it. A day or so later we got a text that there was a discrepancy with our account so we called in and once again we’d been given too much for too little, so the price got upped again, and one of the things that was taken away was the free Netflix account (after I’d changed our other tv subscriptions in anticipation of it).
I was ready to switch back to Verizon but my better half wanted to stay, maybe in part for the discounted phone =)
Has anyone else experienced something like this? I can understand one instance, maybe if the first guy was new, but two times in a row made me feel like bait and switch. I’m wary about trusting T-Mobile about anything now, and interested in others’ experiences.