We switched from Verizon over to T-Mobile on October 23rd. I was told that we'd pay $70 per month for two lines on the Magenta over 55 plan, we'd pay $25.00 for each of two iPhone 11s on the first month and pay for only one phone for each additional month. Which would make our first bill $120.00 and each additional bill $95.00. I received our first bill notice and it was for $150.00. While waiting for a support agent on the phone I found the problem. We were put into individual Magenta plans at $50.00 each. The support person changed that for me.
I then found another issue and called back, getting a different agent. He assured me that the problem I was seeing ($170.00 per month) was simply a glitch in the website software and it would be corrected. I then told him I didn't see the promotion on my account either. He checked and found that the promotion is only available for a two line account and wasn't added to our account because we were initially set up with two individual plans which doesn't satisfy the conditions of the promotion. He made that change and adjusted my bill accordingly.
We purchased this from your North Attleboro Ma. T-Mobile store located at the Emerald Square Mall from a person named (name redacted here). He initially told us that the iPhone 11 promotion had ended the previous day and tried pushing us to the iPhone 12. We weren't happy about that. He then miraculously found that he was wrong and that the 23'rd was actually the last day. Lucky us. When speaking to the support person tonight (the 26th) he assured me that this promotion is still ongoing.
I really don't appreciate the bait and switch tactics employed regarding this promotion. I'm also not entirely sure that being placed on two separate plans at $50.00 per plan, as opposed to a family plan, was an honest mistake. Regardless... This cost me an hour and a half of grief tonight straightening this mess out. The person who finally untangled all of this is GREG. Hats off to Greg…