Question

Site Not Working

  • 30 September 2022
  • 1 reply
  • 65 views

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Hello,
I’m trying to add a new line to my account but the site doesn’t seem to be working. Bringing my own device, compatible eSIM, keeping the same number. I get through all of it till the very end where I hit Next. A brief loading icon will appear, then disappear, and I’ll still be on the same screen. No amount of clicking works.

I’ve tried different browsers. Cleared cookies/cache. I’m not sure how to raise a bug ticket for this.


1 reply

Userlevel 7
Badge +14

Try contacting tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help you they also are a higher tier of support.

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