This has got to be the sorriest phone company I have ever been with. not only do you all charge random and ridiculous things without the customer's knowledge, but you also have the MOST incompetent workers working for you!!! Been with this company for over 6 years and I can't even get a customer service rep to connect me to a supervisor when i ask. Instead they just talk in circles repeating these same over and over while I'm still thinking I want to speak with a supervisor not them!! This is the 3rd time in a row that I have had to set up a payment arrangement and some that you all hired would tell me I have to wait til a certain day and that my service would not be interrupted and yet MY SERVICE GETS INTERRUPTED!!! I am switching to ATT just as soon as they open!! I could go on all day about this sorry phone company but I am not going to waste my time anymore with these people.
*edited to soften language - Marissa