Need help getting in to the Community? Take a look at the steps below to get you signed in.
Login in help
If you’re a Sprint Community user, we’ve made sure that your email account you set up on Sprint’s Community can be used here. Please use that email and flow these steps to register and sign in for your T-Mobile Community.
- Click Sign up for your T-Mobile ID link.
- Enter the following options:
- First Name
- Last Name
- Phone Number (you won’t enter this)
- Sprint Community Email address
- Click the Sign me up button.
- Check your email to verify your account. Be sure to look in your Junk and Spam folder as this email may show up there.
Q: Do I already have an T-Mobile Community Account?
A: Yes! You’ll just need to complete the registration process above to set up the account and your password.
Q: I’m getting an error message. What should I do?
A: If you’ve completed the steps above, please use the Forgot login info? And follow the steps to get another password.
Q: What should I do if I haven’t gotten the email?
A: Check your inbox, Spam folder, and Junk folder folder. It may take some time, but it’ll get to you.
Q: I’m getting an error when I try to login in. What’s the next step?
A: Clear your cache and history, then give it another shot. Try it in another browser as well as a private/incognito browser to see if that works.
Q: Can I log into the T-Mobile Community with my Sprint username and password?
A: You need to register for the T-Mobile Community using the steps above. Be sure to use the Sprint Community email and set up a new password.