In July of 2020 I purchased a new Motorola Moto G Power (model: XT2041-4) from a big box store. This phone is sold unlocked and capable of running on any network with any provider. I immediately activated the phone to my Sprint account.
Last week when I went to switch providers I found out that Sprint has locked my phone and not only have they locked it but now they cannot unlock it.
I have spoken with multiple service and tech representatives who tell me the same thing: “we don’t know what happened.”
This seems to be a unique case but in the end ,Sprint did something to my phone that they shouldn’t have and now they can’t fix it.
Anyone have an idea on how to resolve this?