Stolen Order delivered

  • 28 March 2022
  • 2 replies


I had ordered a phone and once it was shipped/ delivered. Ups left it on doorstep, and it was stolen from my doorstep. I've contacted twice customer service...but still no phone shipped back.. ordered it 03/15/2022.... 

2 replies

Userlevel 3
Badge +3

There is going to be the problem with that. You are going to need to report the device stolen with your local Police dept. you also need to report it to UPS. If you have not done any of this, I think you are going to S.O.L. Tmobile will not replace the device on your word that it was not delivered to you. UPS says they delivered Tmobile will go off of that report from them.


I went to pick up my package from an UPS hub and when I got home, my IPhone 13 pro max was missing. The box only had bubble stuffing and a belton charger in it. After reaching out to customer service 3 Times, I was told about the 72 hr plus another 48 hour for a total investigation. Then I received 2 emails with return instructions to send back the phone I never received.

I also tried to put in a claim with UPS and received an error message stating that this delivery doesn’t qualify for a claim. What??!!! What kind of nonsense is happening here?

I’m so frustrated at this point! Obviously there’s a problem between Tmobile and Ups, yet T-Mobile continues to use them.