My Sprint Pixel 3a has an esim card. It appears that T-mobile has supported this phone model since its introduction. Attempting to migrate this phone from Sprint over to T-mobile. The expert on the “chat” wrote “device is not eligible” for both T-Mobile physical or eSIM card. Calling, chatting, going to a “retail store" and a “store” all yield different answers for this. Bottom line is that the chat experts get an error at a certain point while they are helping me to switch this phone over. I am not confident I have encountered anyone with expertise to do this task, nor explain why they cannot do it. Any similar stories and what did you do to get your phone over to T-mobile? thanks!
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