I just joined T-Mobile from Verizon. We bought two new phones outright and those lines went active immediately. Ordered another phone for the account to take advantage of a trade-in, but kept my old phone and replaced the SIM card with a T-Mobile card. This morning I received an e-mail that all accounts were suspended. The new phone is supposed to arrive tomorrow. I called customer service and they said that they did not know why all accounts were suspended, and that they had no way to communicate with the fraud department except through e-mail. They said the account is usually suspended for 24 hours at least. This doesn’t make any sense to me. No reason provided so I can’t react to it, and meanwhile all family members are left without a communication method.
Does anyone have any ideas?