I chatted with a T-mobile rep after several years of frustration with AT&T. (I copy pasted the conversation) The rep said I could submit the balance of my installment contract & T-mobile would reimburse me $800 per line (I have 3 lines) once the porting process was complete. We received text messages from T-mobile welcoming us and stating the porting process was done so I tried to submit my reimbursement request this morning but was told I’m not eligible. Just got off the phone with a carrier switching specialist(?) who told me they are having issues with their reimbursement website & to try Chrome instead of Safari, which I did and I received the same results. It says I’m not eligible. The rep told me to wait 72 hours then try again. T-mobile only gives me 30 days from receiving our SIMs to submit this claim, if I continue being told to wait 72 hours & retry that 30 days will be over quickly & I’ll lose my window of opportunity. Is that the goal? Is this a scam? Have I fallen victim to another carrier making promises they don’t intend to keep? I see other’s have posted frustrations over this process as well. Straight up, what’s the community verdict on this?
Best answer by gramps28View original