I saw the BOGO (Buy One Get One Free promotion) back in early November. I was prepared to pay for the iPhone 8 Plus at $800, and I would get the other $800 for free.
I was told when I upgraded to an iPhone 8 Plus that I should go for the monthly payments instead of outright purchasing the device. I was confused but basically the sales person talked me into making payments, which totaled (he said) the same as I would pay for instantly purchasing the device. So I agreed. I was under the impression that I would be getting my $750 credit card in 6-8 weeks. It never came.
So I called the promotions department thinking there was a delay or a simple mistake. WRONG! I found out because I was on the Jump program that THEY put me on therefore I didn't qualify for the BOGO promotion. I told them that word "JUMP" program or "Lease" was never used in my conversation when I signed up back in November. I didn't realize that I was signing up for a LEASE!!!!! This was never explained to me, and I would have NEVER agreed to this to leasing a phone I wouldn't own at the end! Why would I agree to a Jump program that would mean I would pay $1600 after everything is said and done to lease and own the phone in 18 months?
I wanted to Buy One and Get One Free. How hard of a concept is this?!?!?!?!
I looked at my lease and here's the math. Total Lease amount is $594 * 2 phones. I pay $66 a month for 18 months which equals $1188. BUT I have to pay additional $206 per phone ($412 for both phones) to OWN the phones which comes out to $1600, they offered to give me $400 credit. which means, I'm STILL SHORT of $400.
I demanded they give me what I would have been promised for BOGO which is I pay $800 for the phone for the promise of getting a free phone that's worth the same price... no luck! Anything short of that promise is simply fraud to consumers. I'm still $400 short and I'm about to write the CEO of the company if this doesn't get resolved.
Anyone else has a similar experience?
Best answer by tmo_laurenView original