Question

T-mobile charging me after cancellation

  • 27 October 2021
  • 8 replies
  • 324 views

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T-mobile charging me after cancellation!

I’ve canceled my iPhone-7 with T-mobile in February 2021. But I realized I’ve been CHARGED since then. I found out about the additional charges in July and contacted customer service. And the first customer service agent said it has been taken care of. 

But later, a few months after the call in July, T-mobile sent me bills again. So I called again to find out what was going on. Another agent told me that it has been taken care of. So there will be no charges. 
I asked for a written document to make sure I have a record of it. I have an email saying that the cancellation has been processed since Feb of 2021 and there will be no charges.
But now. I got a bill of $92 from a COLLECTION AGENCY! 

I am so frustrated with T-Mobile. They are very sketchy, unprofessional, and disguising. T-mobile does not inform every information that customers need to know and never resolves an issue. They submit their incorrect bill to a CCA and ruin my credit. I have a written confirmation that the phone has been canceled and a balance of $0. It makes no sense why I get charged again. 
 
I will proceed to a legal lawsuit if it does not get removed from the CCA and cleared to a balance of $0.
Please advise.
-Ashley

 


8 replies

Userlevel 7
Badge +13

Tmobile doesn't prorate bills so if you canceled mid cycle you would still need to pay a month's service.

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They were trying to charge a hidden pro rate charge without telling me. Normally you dont take their word for it. You ask for a confirmation text and that will confirm they did it for you. Like a reinbursement or cancellation. I learned the hard way after I kept getting hidden charges.

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I was not informed about the prorated bill or anything. When I asked the customer agent, the agent said there will be no charges and I don’t need to worry about it. I don’t understand how a corporate T-mobile handles business like this, telling lies and not informing their customers of accurate information. I did not get any notification about the additional charge and suddenly I get a bill from the Collection Agency. This is a major issue. Please remove the record from the CCA asap. I am going to take this matter to BBB and legal lawsuit if it does not get resolved. 

Userlevel 6
Badge +11

you will need to take this all up with an actual agent..the site here is primarily peer to peer with a few moderators/admin to keep the site in order..they do not have account access..

 

call in or if possible contact them through either Facebook or Twitter..second tier support instead of the call in tier 1 support.

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I’ve tried to talk to the different agents and they don’t work. I emailed the person who sent me the confirmation emails about my cancellation but no answer. It seems like this is the last result I can take. There is no customer service email address available. I realized every time I call, I can’t trust what they say. This is getting very frustrating. What facebook group and twitter should I contact? 

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I HATE T-MOBILE. I SPENT MY ENTIRE DAY TRYING TO REACH OUT TO AN AGENT ON FB AND THEY WANT MY PIN NUMBER. BUT I DON’T HAVE AN ACCESS TO MY PIN NUMBER SINCE IT HAS BEEN CANCELED. THEY WANT ME TO WALK TO A PHYSICAL STORE AND SHOW MY ID TO VERIFY MY ACCOUNT DURING THIS PANDEMIC. THIS IS GETTING SO RIDICULOUS. I NEVER REMEMBER SETTING UP A PIN NUMBER WITH T-MOBILE WHEN I OPENED AN ACCT IN 2016. AND EVERY TIME THEY ASK FOR MY PIN I DON'T KNOW WHAT. THEY ALWAYS GAVE ME A TEMPORARY NUMBER AND NOW I CAN'T EVEN HAVE THAT. THIS IS HOW T-MOBILE COMMUNICATES WITH THEIR CUSTOMERS AND MAKE THEM FRUSTRATED AND INFURIATED. 

Userlevel 1
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they are trying to bill me after canceling t-mobile home internet i cancelled 5 days b4 my next bill date -i imagine if i had not turned off autopay b4 this they would still be trying to collect money ---so now i am stuck trying to get ahold of them i can not access my account do to not having a t-mobile phone number to long yet i can long in on hear to post this ---i also was assured i would not be charged and had no remaining charges when cancelled all i have is the account number and there is no one asking for an account number only phone number this is ridiculous i wonder how many people there stealing from.

 

i wonder if you have gotten this issue figured out ?

I am also disappointed with T-Mobile! I got wifi hotspot and data only plan, $55 plan, ordered it on the 8th of Oct, received it on the 12th and activated it on the 13th, device showed service end date of 11-12-21, called cust service on 11-8-21, said they reconnected me for 24 hours, since I couldn’t make payment at that time, then they charged me for it twice! I checked the account online on 11-18-21, and now bill showed amount due of $165.00! Customer service told me the due date of the bill is not the same as the service date, the due date started the day the order was placed, cheating me out of 6 days of service, I thought it was a prepaid account, very misleading on the website, they charged me late fees and suspended account fees, long story short, I had the device for a month and 5 days and they charge me $165.00?!!! I could have had satellite internet cheaper than that! I will not be recommending to anybody to use T-mobile.

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