I am following the steps correctly as have done with my other T-Mobile line. So the issue isn’t the setup:
- Phone/Dialer -> Settings -> Supplementary services -> Call forwarding ->
- Always forward = Off
- Forward when busy = +1[Google Voice Number - including area code]
- Forward when unanswered = +1[Google Voice Number - including area code]
- Forward when unreachable = +1[Google Voice Number - including area code]
I did several test calls, and when it transfers to the Google Voice number it hangs up immediately!
I change the forwarding number to my other Google Voice Number (the one I use for my other T-Mobile line), make a few test calls, and it works perfectly! The calls were seamlessly sent to my GV voicemail, and the messages showed up immediately in the Google Voice app.
I spent HOURS on the phone with T-Mobile tech support and they are telling me that the number shows as invalid in their system though they confirmed that the Google Voice number I am using IS valid and IS linked to my T-Mobile cell number.
I already have my work Cisco voice number forwarded to my Google Voice number, and it works (rings though to the Google Voice app on my phone). So I am at a loss why T-Mobile’s network reads my Google Voice number as “invalid”.
What can I do here??
Best answer by kajecrys
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