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T-Mobile eSIM app only worked for buying


I have saw that another person have the same issue as me in the past but I dont fint the right channeI to conect T-Mobile over the web.

I have enrolled for a prepaid account using T-Mobile eSim app. All the process worked fine (I got a new phone number and had my Credit Card charged) but in the end there was some error in the app and the new eSim profile was not installed on my iPhone. I am locked out of service, since the app requires a different e-mail and the creation of a new account to run again, the app is only for buying and is expected that no error occours during the process.

I need that T-Mobile sends me the QR code for the eSIM so this way I will be able to install the eSIM on my phone.

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Best answer by tmo_chris 22 July 2019, 19:33

Hey @tqcardoso  I am so sorry you are having so much trouble getting your account going! We are going to need to take a closer look at what happened on the account side to see what happened here. If you have a moment, please call us so our experts over the phone can get you back on the right track.

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Userlevel 5

Hey @tqcardoso  I am so sorry you are having so much trouble getting your account going! We are going to need to take a closer look at what happened on the account side to see what happened here. If you have a moment, please call us so our experts over the phone can get you back on the right track.

Calling won’t help in 2020, don’t bother. Your money is as good as gone.

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