I signed up the T-Mobile Home Internet Service back in January 2021 when I saw the promotion for 50$ per month with autopay. At the time when I signed up, T-Mobile representative told me that she would add the Home Internet service bill to my existing 8 voice lines account since I already setup the autopay. She assured me 50$ per month with autopay since Home Internet service is independent from voice line. When I received the first bill, they charged me 55$, not 50$ as I was told. I then called T-Mobile. They told me it could be due to the gap between billing cycles and assured me the following bills would be automatically corrected to 50$.
Last month, February 2021, I was still charged 55$, no discount. I called T-Mobile again. The T-Mobile representative gave up a 5$ credit and opened a ticket to investigate the problem. No one from T-Mobile contacted me until I saw the new statement for 55$ again today. When I called T-Mobile, the representative told me that I already maxed out autopay discounts. He told me that he could move my Home Internet Service to a new account but I would be charged 60$ per month with autopay. The reason was T-Mobile raised Home Internet Service from 50$ to 60$ per month with autopay couple weeks ago. I said why nobody knew what was going on and informed me in past 2 months. I could have moved my Home internet service to a new account that could cost me 50$ per month only, He then told me he was authorized to give me 1 time 60$ credit but I would be charged 55$ per month for the Home Internet Service, until I cancel the service and return the modem. I am very disappointed. I have been with T-Mobile for more than 10 years and get penalized for a mistake made by T-Mobile.
