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T-Mobile keeps postponing unlocking the phone requests


My phone is locked to T-mobile and had put in a request to unlock a week ago providing my IMEI. I am no more a T-mobile customer, so my phone does not accept any other sim. I was told that I would have it unlocked within 48 hours, but it is not even after 7 days. I had put a request again and even that timeframe has passed. What should I do to have this issue resolved and avoid false assurances from your representatives?

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Best answer by tmo_chris 5 August 2019, 16:29

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23 replies

Userlevel 7
Badge +14

Did you have a postpaid plan or prepaid plan?

If it's a prepaid plan one of the requirements is being used a year and

having $100 in refills.

If it's an iPhone ,Tmobile has to request the code from them and may take more time.

Unlock your mobile wireless device

I never used a T-mobile sim on my iPhone. My sim carrier is a sister company of T-mobile, therefore my phone accepts only T-mobile and its sister company networks. When I try something like AT&T, my phone says that it is locked to T-mobile.

Userlevel 7
Badge +14

Have you contacted the MVNO or Metro who you were using?

They're the ones who need to put in the unlock request.

Yes, I did and also went to their local office. They say that my phone is

T-mobile locked phone. So, T-mobile needs to unlock it.

Userlevel 7
Badge +14

Who were you using?

Ultra mobile

Userlevel 7
Badge +14

Here is their unlock policy.

Ultra Mobile Device Unlock Policy | Ultra Mobile

I tried it and also contacted Ultra Mobile about it. The response was same

as above.

Userlevel 7
Badge +14

I would contact Ultra Mobile again and let them know you're filing

a complaint with the FCC.

https://consumercomplaints.fcc.gov/hc/en-us

okay, thank you. I will just go ahead and file a complaint against both

T-mobile and Ultra Mobile for neither providing a solution nor informing

who actually locked the phone.

Userlevel 7
Badge +14

Is this an iPhone that you bought unlocked from a Best Buy or similar place?

If so, once a sim card is put in that phone Apple will lock it to whatever carrier

using the Apple 3rd party reseller flex program. People who know about the program

use a Verizon sim since they can't lock their phones.

The imei# won't show in Tmobile's system since they didn't sell the phone so this is an

Apple issue that they refuse to own up to so you're best bet is to contact Tmobile using

messenger on Facebook or Twitter to see if there's anything they can do.

Good Luck

Userlevel 4

@gramps28 asked a really great question. Where specifically did you buy this phone?

Hello,

I bought it at a Best Buy.

Userlevel 7
Badge +14

Was it an iPhone?

Apple will never admit it their problem but contact T-Force through Facebook using messenger and see if they can get the imei added in the system to show that it's a Tmobile phone.

Hello,

Yes, an iPhone.

Getting back to my first comment, I contacted T-mobile many times, they say

they will unlock it, but it doesn't really happen.

I have placed a complaint with the FCC and waiting for a response from the

sim carrier company.

Thank you.

Userlevel 7
Badge +14

Just a heads up that this is an Apple policy issue so if you ever buy a phone from a 3rd party reseller

always put a Verizon Sim on it first. Verizon can't lock their phones due to a settlement.

Userlevel 4

Hey @sskspider

We will need to take a closer look at what is going on with those unlock requests. If you have a Facebook or Twitter account, I would recommend that you use the links in my signature to message our T-Force team and they will check these requests for you to see what the hold up is.

Thank you, I have sent a message on Facebook. Let's see what happens next.

Userlevel 4

Any updates from T-Force, our Facebook team, after you messaged them? Keep us posted on your phone unlock situation.

Received an email today asking for IMEI and receipt, that's all until

today. I will keep posted.

Thank you.

Hello,

I just received another T-mobile email and looks like my phone is finally

unlocked.

I am very thankful for all who offered help and followed up on this issue.

Thanks again.

Siddharth.

Userlevel 7
Badge +14

That's great. 😊

Userlevel 4

Fantastic! I'm sorry it took so long to get your phone unlocked; it sounds like you've had to jump through a million hoops.

Thanks for the update! 😊

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