I placed an order 8 days ago for 4 phones, overnight shipping, using Jump. Received a package the next day, only 3 phones inside. The agent I spoke to said they would need to find the phone in their warehouse through the Handset research team. Was told that today I would get a call and they would ship out a phone, so I'd have it tomorrow. Now the agent tells me they haven't found it so they can't do anything & he will call back in 7 days with an update. They're saying there is nothing I can do until they find it, even though it was never packaged/shipped. How does this fall on me? I am at their mercy yet, I put out the money. They lost the phone, not me, not a shipper carrier. Is there anything else I can do? This is ridiculous! I can't even go in store to buy one because the lost phone is linked on my account for jump, so I'd have to pay off my old phone plus pay for the second new phone. I'm so frustrated, what else can be done?
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