T-Mobile overcharged for 20 months and won’t allow access to voice recordings

  • 7 May 2021
  • 1 reply


I cancelled a line and was charged for it  over 20 months.  T-Mobile originally said they don’t keep the recordings  so they can’t prove I cancelled.  A dispute resolution person ,Billy # 1296241 , said a supervisor listened to the recordings  which hadn’t been kept  (according to Emmanuel ) and that  I had never cancelled.  I am asking for access to the recordings. The “suspended” line was not used in the entire 20 months and the owner of the line in fact died.  Who do I contact?


1 reply

Good luck resolving this, I hope you find a more reasonable cell provider.