I am appalled. I paid my last bill and cancelled my T-mobile account. Now, T-Mobile just had a collections agency send me a bill for my last payment. I am in the middle of applying for a loan and this is INCREDIBLY damaging. I tried calling T mobile and nobody picked up for 3 hours. I demand some kind of explanation for why this is happening and for this to be written off immediately.
EDIT: Finally got to a sales rep, who said she will send me over to the appropriate personnel and then hung up. No “appropriate personnel” picked up or called back after. What is going on?