T-Mobile won't release our phone numbers

  • 29 September 2021
  • 1 reply


After switching from Sprint to T-Mobile, our service was terrible so we went to another carrier.  Now T-Mobile won’t release our phone numbers that we’ve had for 20 years.  3-way calls with the new carrier, T-Mobile & ourselves and T-Mobile says they don’t receive the porting requests, and won’t do anything to help us.  We’re talking with a foreign call center that completely doesn’t care and doesn’t understand what we need.  T-Mobile says they’ll escalate the matter and call us back and then they never do.  WTH is the problem with this company?!?

1 reply

Userlevel 7
Badge +14

Try contacting tmobile support using messenger on one of tmobile's social media platforms to see if they can help you they also are a higher tier of support.