As of yet I have not been able to find a positive comment for this new team of experts.
I have been told that out of a 40 available Representatives only two of them work the message line through the T-Mobile app.
Basically I get one who is die hard wanting me to buy a new iPhone and the other one who cannot answer any question of any type.
So those are the only two people I will ever get to speak with until they go elsewhere. So it also seems that the representatives on Twitter are a little bit more easy to work with even though they can see the chat from the T-Mobile app chats, they seem to be able to get more done.
The biggest problem I have run into is that you can kind of tell what kind of people they are through the way that they speak either on the phone or through typing and they don't seem to be as educated as you'd hoped they'd be.
All of that to say that this team of experts via phone and T-Mobile message app are not quite as good as the old school method of calling in and getting somebody different every time with at least a chance to get a hold of someone who can actually help you.
As is the case now once you get one person you're stuck with that one person and hopefully they know what they're doing otherwise it becomes very circular.
I find it hard to believe that T-Mobile has been working on this uncarrier movement for over 2 years and these are the results we are presented with.