I am writing this to inform whoever may see, that Tiara (who’s supervisor is Kelsey) provided me with one of the best customer service experiences of my life. She is an asset to t-mobile and her team. Kudos to Kelsey for hiring her. Tiara is extremely professional, exceedingly helpful and a sincere pleasure to speak to. Kelsey was a joy to speak to as well. In a perfect world, all CS reps would be like Tiara and Kelsey. Thank you both!